RRDesk Help Desk 8.1.1

RRDesk Help Desk (formerly Registration of IT applications) - Windows + WEB Help Desk system for accounting and processing applications (incidents, requests) of users. The system is a convenient tool for the support service, is as comfortable as possible for ordinary users and has a modern and pleasant interface. The system is easily adaptable and suitable for any field where registration of applications (incidents) is needed. The system can be used by both small local companies and large organizations that have remote offices.

Main features of the application:

• Registration and tracking of applications from users in a local TCP/IP network (support for remote connections)
• 3 levels of description of applications
• Editable knowledge base
• Client-Server technology (3 software modules). The ability to send applications to the selected performer
• Authorization
• Ability to generate reports based on received applications
• Notification by e-mail
• Ability to send files
• Ability to create tasks linked to received applications
• Calendar. Viewing applications and tasks for the current day or for any other day
• Sending instant messages to active clients
• Application card. Formation and printing of the application card
• 4 types of program users.
  • Clients are network users who transmit applications
  • Administrators/dispatchers are users who can view applications, assign performers, change the status
  • Performers are users who can view applications that have been received by them and change their status and description
  • Observers are users who can view all applications and create reports